A culture of excellence is not something that happens by chance. It is the result of deliberate actions, consistent behaviors, and shared values that drive high performance. Managers must clearly communicate their organization’s shared mission and hire people who will be inspired to dedicate their talents to it.
The success of a company is closely linked to the excellence in delivering its products, services etc. to customers and society.
- The excellent companies really are close to the customers. Other companies talk about it, excellent companies do it.
- Your customers can never be happier that your employees
- “We hire for listening, caring, smiling and saying thank you”. -Colleen Barret; president of Southwest.
- Leaders are in the people business. Leaders develop people.
- No matter how bad the day is, leaders don’t have bad days.
- Enthusiasm may be inversely related to decibels. Pay attention to introverts.
- Slow down. Take deep breaths. Think a little bit. Frenzy does not lead to excellence.
- M.B.W.A. Manage By Wandering Around.
- Embracing new technology is incredibly important but excellence is human.
- Experiance is not an engineering term. Experience is about emotional connection.
Credit & source: Tom Peters